Refund policy

We have a 14-day return policy for non-custom orders, which means you have 14 days after receiving your non-custom order item to request a return.*

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.*

*Custom orders are not eligible for return. Custom orders on luxury timepieces where the timepiece is not in-stock and requires special order are not eligible for return. Deposits for ALL orders are nonrefundable. Deposits for any and all custom orders, be it for rings, jewelry, watches, diamonds, or any other product custom ordered from Dallas Jameson are nonrefundable.

*For bespoke, made-to-order jewelry, all deposits are non-refundable, as work begins immediately and materials are ordered upon payment. Additionally, once the final design approval is confirmed, 50% of the remaining balance is required within 21 days before production scheduling and manufacturing can proceed. If the 50% balance is not received within 21 days of design approval, we will place the project on hold, and additional fees such as reactivation costs of up to 10% of the total cost of the project may apply. The remaining balance is due immediately upon notification that your piece has been completed. Orders will not be released for pickup or shipment until payment has been received in full. Completed orders not paid for within 14 days of completion may incur storage fees of up to 20% of the total project price per month. For natural diamond projects 100% of the remaining balance is due at the time the natural diamond is chosen. Custom and special-order items are final sale.

*Any agreement, adjustment, or addendum to this policy, whether verbal or written, made by Dallas Jameson and expressly agreed to by the buyer, will be considered an integral part of this policy. Such additions will be documented and acknowledged by both parties to confirm their validity and to be enforceable as an addendum to this policy.

To start a return, you can contact us at info@dallasjameson.com. Please note that returns will need to be sent to the following address: 200 Crescent Ct Suite 65, Dallas, TX 75201 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dallasjameson.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dallasjameson.com.